Help Desk Ticketing System Outage

System: 
ITS Ticketing System
Status: 
Going to be down
Issue start: 
Tuesday, July 3, 2018 - 7:30am
Estimated resolution time: 
Tuesday, July 3, 2018 - 8:00am
Who is affected: 
Anyone attempting to log in to or use the Help Desk Ticketing System
Affected in what way: 
May be unable to log in or may lose connection if they are already logged in when the outage occurs.
Workaround: 
None.
What happened: 
A software patch needs to be applied.