Help Desk Ticketing System Outage

System: 
ITS Ticketing System
Status: 
Going to be down
Issue start: 
Tuesday, July 10, 2018 - 7:30am
Estimated resolution time: 
Tuesday, July 10, 2018 - 8:00am
Who is affected: 
People attempting to use the ITS Ticketing System at help.humboldt.edu
Affected in what way: 
During the specified time period people will be unable to access KBOX to create, view, or manage tickets in the system while the system reboots. There may be multiple reboots required.
Workaround: 
None. If the system is unavailable during the specified time period wait until after 8am to try again.
What happened: 
Required system configuration change needs to be implemented.