ITS Ticketing System Outage

System: 
ITS Ticketing System
Status: 
Going to be down
Issue start: 
Tuesday, June 12, 2018 - 7:30am
Estimated resolution time: 
Tuesday, June 12, 2018 - 8:00am
Who is affected: 
People attempting to use the ITS Ticketing System at help.humboldt.edu
Affected in what way: 
During the specified time period people will be unable to access KBOX to create, view, or manage tickets in the system for about 15 minutes. There is a possibility of a second 15 minute outage during the specified time period.
Workaround: 
None. If the system is unavailable during the specified time period wait until after 8am to try again.
What happened: 
Required system configuration change needs to be implemented.