myReports OBI FAQs

Below are answers to the questions the OBI team fields most frequently. If your question is not answered below, please send an email to

Q.How do I get access to OBI?

A. Complete and submit the online Access Request Form.

Q.What do I do when OBI returns a Javascript error or acts strangely?

A. Check to make sure you are using the latest version of Mozilla Firefox, the recommended browser for use with OBI.

Q. OBI doesn't seem to be available. How can I find out when it will be back online?

A. The OBI server is normally taken offline every night from 11:15 p.m. to 6:00 a.m. and on the third Sunday of every month from 5:01 a.m. to 11:00 a.m.  When unplanned outages occur, the user community is notified by email. 

Q. How do I subscribe to the OBI myReports outage and deployment emails?

A. Please contact to request access.

Q. I need to create a custom report. Is there a way to help me learn how to do this?

A. Yes, online training is available. Instructor training is available on request by contacting

Q. How can I access OBI when I am off campus?

A.  You can access OBI using HSU’s Virtual Private Network.

Q. What is a Fact and Dimension (for OBI Authors)?

A. A data warehouse fact table is used to store all numeric measures to describe a campus event. For example, the purchase amount, sales tax associated with a purchase.

A data warehouse dimension table is used to provide context associated with the campus event.  For example, a dimension table would contain account and department names associated with the purchase event.

Q. Who should I contact for OBI issues and new requests?

A. See table below:

Subject Area


Technical issues


University Budget Office

Human Resources

Human Resources & Academic Personnel Services


Office of the Registrar


Need Help?

 Self-Service Troubleshooting

Call (707) 826-4357

Walk in to Library 101

Help Desk Hours

Monday - Friday 8am - 4:30pm

After hours emergencies:
Call UPD at 826-5555

System Status

Status System Est. resolution
Experiencing Problems ITS Ticketing System 07-17-20 11:00am