its ticketing system Experiencing Problems

System: 
ITS Ticketing System
Status: 
Experiencing Problems
Issue start: 
Friday, June 19, 2020 - 11:32am
Estimated resolution time: 
Friday, July 17, 2020 - 11:00am
Comments: 
    07/03/2020 1:04 pm
   We continue to work with the vendor to resolve this issue. If you do receive this error, please call the help desk (707) 826-4357 and we can update the ticket for you and investigate why you received the error message.

    06/26/2020 2:14 pm
   The vender is continuing to investigate the issue. If you do receive this error, please call the help desk (707) 826-4357 and we can update the ticket for you and investigate why you received the error message.

    06/19/2020 11:32 am
   Some folks responding to Help tickets via email are getting messages returned with the following error: "User is not allowed to update the ticket." We are working with the Ticketing system vendor to resolve the issue.