Virtual Lab (VLab) Connectivity Issues

System: 
virtual student software
Status: 
Working
Issue start: 
Tuesday, September 11, 2018 - 8:00am
Estimated resolution time: 
Friday, September 14, 2018 - 5:00pm
Who is affected: 
People attempting to connect to VLab via wireless or from off-campus. Update: the intermittent connection issues with VLab have been resolved. Update 2: the intermittent connection issues are occurring again. Update 3: System changes have been made that we are hopeful have resolved the problem. Further testing is required. Update 4: We believe the problem has been resolved.
Affected in what way: 
You may receive an error when trying to connect to VLab. Update: the intermittent connection issues with VLab have been resolved. Update 2: the intermittent connection issues are occurring again. Update 3: System changes have been made that we are hopeful have resolved the problem. Further testing is required. Update 4: We believe the problem has been resolved.
Workaround: 
Try to connect to VLab again. Usually you'll be able to get into VLab successfully if you try to reconnect a time or two.
What happened: 
ITS is investigating.