Submitted by jra1 on January 14, 2020 - 10:09am
System:
Adobe Creative Cloud Apps
Status:
Working
Issue start:
Tuesday, January 14, 2020 - 10:00am
Estimated resolution time:
Wednesday, January 22, 2020 - 5:00pm
Comments:
01-22-20 12:03pm
Creative Cloud login issues has been resolved by Kivuto. You should now be able to login to Creative Cloud using Creative Cloud apps.
01-21-20 4:32pm
We are continuing to work with Kivuto to resolve this issue.
For more information on the Adobe Creative Cloud Desktop application workaround, we have created a flyer that can be accessed at: https://hsu.link/AdobeCCWorkaround
01-20-20 4:46pm
We are continuing to work with Kivuto to resolve this issue.
It is possible to work around this problem by starting the Adobe Creative Cloud Desktop application before attempting to run one of the Creative Cloud applications.
For more information on the workaround, please see this document: https://docs.google.com/document/d/1HyYdSO5Zju87ijgamRXV0weeGk5mqNaldsZk4gn5QTI/edit?ts=5e23b06a
01-17-20 2:51pm
We are continuing to work with Kivuto to resolve this issue.
It is possible to work around this problem by starting the Adobe Creative Cloud Desktop application.
We will provide further details on the workaround on Monday if the problem has not been resolved.
01-15-20 5:04pm
Kivuto is continuing to work on this problem.
01-15-20 12:37pm
Kivuto is working with Adobe on the problem. Kivuto reported that multiple campuses are experiencing similar problems with Adobe Shared Device logins.
01-14-20 5:16pm
We will continue to work with our vendors to get the issue resolved tomorrow.
01-14-20 10:01am
We are experiencing problems with Adobe Creative Cloud logins with lab Macs. When signing in to Creative Cloud apps, a Kivuto On The Hub web site pops up in the login window. When the window is closed, the Adobe application quits. We are currently investigating this issue and have reached out to Kivuto.