Adobe Creative Cloud Apps Working

System: 
Adobe Creative Cloud Apps
Status: 
Working
Issue start: 
Tuesday, January 14, 2020 - 10:00am
Estimated resolution time: 
Wednesday, January 22, 2020 - 5:00pm
Comments: 
    01/22/2020 1:03 pm
   Creative Cloud login issues has been resolved by Kivuto. You should now be able to login to Creative Cloud using Creative Cloud apps.

    01/21/2020 5:32 pm
   We are continuing to work with Kivuto to resolve this issue. For more information on the Adobe Creative Cloud Desktop application workaround, we have created a flyer that can be accessed at: https://hsu.link/AdobeCCWorkaround

    01/20/2020 5:46 pm
   We are continuing to work with Kivuto to resolve this issue. It is possible to work around this problem by starting the Adobe Creative Cloud Desktop application before attempting to run one of the Creative Cloud applications. For more information on the workaround, please see this document: https://docs.google.com/document/d/1HyYdSO5Zju87ijgamRXV0weeGk5mqNaldsZk4gn5QTI/edit?ts=5e23b06a

    01/17/2020 3:51 pm
   We are continuing to work with Kivuto to resolve this issue. It is possible to work around this problem by starting the Adobe Creative Cloud Desktop application. We will provide further details on the workaround on Monday if the problem has not been resolved.

    01/15/2020 6:04 pm
   Kivuto is continuing to work on this problem.

    01/15/2020 1:37 pm
   Kivuto is working with Adobe on the problem. Kivuto reported that multiple campuses are experiencing similar problems with Adobe Shared Device logins.

    01/14/2020 6:16 pm
   We will continue to work with our vendors to get the issue resolved tomorrow.

    01/14/2020 11:01 am
   We are experiencing problems with Adobe Creative Cloud logins with lab Macs. When signing in to Creative Cloud apps, a Kivuto On The Hub web site pops up in the login window. When the window is closed, the Adobe application quits. We are currently investigating this issue and have reached out to Kivuto.