Voice Mailbox Types

Humboldt’s voicemail system supports a number of different mailbox types, described below. If you have questions about the applicability of any mailbox type to your department, or how to work with a particular mailbox type, please contact the Technology Help Desk at help@humboldt.edu or x4357.




Enables an individual subscriber to receive, retrieve, and manage voicemail messages.

Distribution List

Enables a message from a mailbox administrator to be distributed simultaneously to a group of mailboxes.


Used for announcements and other outbound greetings that do not require a response. Does not accept messages.

Attendant Destination

Similar to a standard mailbox, but the greeting must specify what the caller should do, for example: "If you would like to speak to ________, press 0 or wait for the tone to leave a message."

Shared Extension

For instances in which multiple individuals share a single telephone. Supports most standard mailbox functionality but individuals sharing that extension cannot send messages to each other.

Extension-Specific Processor (ESP)

A more sophisticated mailbox configuration that uses an automated call processor. Typically, an ESP mailbox presents callers with a menu of options and initiates action based on the caller's input.


Plays a pre-recorded informational announcement. This mailbox type is most often used interactively for survey purposes.

Need Help?

 Self-Service Troubleshooting

Call (707) 826-4357

Help Desk

Fall 2023 Hours

Monday - Friday 8am - 8pm
Saturday - Sunday 12pm - 4pm

After hours emergencies:
Call UPD at 826-5555

System Status

Status System Est. resolution
Planned Maintenance Single Sign-On 12-03-23 9:00am