Using Humboldt's Virtual Private Network (GlobalProtect)

Humboldt's Virtual Private Network (VPN) enables faculty and staff to access information on the campus network from off-campus. Humboldt requires that staff and faculty wishing to connect in this way use only the campus-approved GlobalProtect software (GlobalProtect is replacing OpenVPN).

Before setting up your campus VPN connection, you will need to request access to Global Protect via Account Settings. This will also add you to Duo Multi-factor authentication. See our page on Duo Multi-Factor Authentication.

Request Access

  • From the Humboldt main web page click myHumboldt

 Image of myHumboldt tab

  • Click Account Settings

Account Settings

  • Click Requests then Request Access tab

Click Requests then Request Access tab image

  • Click to Include Self

Image to Include Self

  • In Section 2 - Select resources and permissions click the drop down arrow next to Find Roles By and click Search

Image to click drop down arrow next to Find Roles by. Select Search.

  • Click to Select (AD) Global Protect VPN & DUO

Image showing (AD) Global Protect VPN & DUO selected

  • Click Continue

Click Continue

  • Click Submit Request

Image showing Submit Request button

This access method will not work until it has been approved, AND a short while passes (like 10 minutes) 

DUO - Configuration

DUO is used as a second factor authentication when connecting to the Global Protect VPN. Once you have signed up for this, you will need to provide a second factor of authentication (like your bank uses) when accessing Humboldt resources like email or PeopleSoft, or this Global Protect VPN. To configure DUO on a mobile device download the DUO Mobile app from your mobile phone app store, then follow these instructions:

Adding a Mobile Device to the Humboldt Dual-Factor Authentication System (DUO) Instructions

It is possible to use other forms of second factor authentication, like a code or SMS reply, but it becomes unreliable and complicated to configure. Please submit a ticket if you wish to explore options other than a mobile phone app.


GlobalProtect - Installation 

The back-end setup of Global Protect may take several hours to complete once a request has been placed.

For Mobile Devices

Search the app store for Global Protect, and install from there. Typically an Humboldt user is not going to use Global Protect from their mobile phone.

For Computers

If you have access to Software Center (PC) or Self Service (Mac), search for Global Protect, click Install, and follow the instructions from there.

Installing GlobalProtect on a Chromebook

OR, if you have admin rights on your computer:

  • Go to and enter your Humboldt credentials. 

  • Select an agent to download based on your operating system.
  • Run the agent/installer and follow the instructions.


GlobalProtect - Start VPN Session

  • On Windows systems, the GlobalProtect application icon will be in the lower right system tray. Click once to open.

Image of GlobalProtect icon in system tray

  • Enter the portal address and Click Connect

Image of GlobalProtect login. Click Connect button.

  • Enter Username and Password and click Sign In

Image of Sign In window. Enter Username and Password and Click Sign In

  • A Duo authentication request will be sent to your Duo default device, typically your mobile phone. Click on Approve on the Duo request to continue.
  • GlobalProtect will show you have successfully connected

Image of GlobalProtect showing Connected

NOTE: For security reasons, please be sure to always disconnect when you are finished with your VPN session.

If you encounter any difficulties, wish to provide feedback on the instructions, and/or request assistance please submit a HELP Ticket. 

If you want to connect remotely to your on-campus computer please open a Help ticket

Need Help?

 Self-Service Troubleshooting

Call (707) 826-4357

Help Desk

Monday - Friday: 8am - 8pm
Saturday - Sunday: 12pm - 4pm

After hours emergencies:
Call UPD at 826-5555

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