Using HSU's Virtual Private Network (GlobalProtect)

HSU's Virtual Private Network (VPN) enables faculty and staff to access information on the campus network from off-campus. HSU requires that staff and faculty wishing to connect in this way use only the campus-approved GlobalProtect software (GlobalProtect is replacing OpenVPN).

Before setting up your campus VPN connection, you will need to request access to Global Protect via Account Settings. This will also add you to Duo Multi-factor authentication.

If you want to connect remotely to your on-campus computer please open a Help ticket.

Request Access

  • From the Humboldt main web page click myHumboldt

 Image of myHumboldt tab

  • Click Account Settings

Click Account Settings

  • Click Requests then Request Access tab

Click Requests then Request Access tab image

  • Click to Include Self

Image to Include Self

  • In Section 2 - Select resources and permissions click the drop down arrow next to Find Roles By and click Search

Image to click drop down arrow next to Find Roles by. Select Search.

  • Click to Select (AD) Global Protect VPN & DUO

Image showing (AD) Global Protect VPN & DUO selected

  • Click Continue

Click Continue

  • Click Submit Request

Image showing Submit Request button

GlobalProtect - Installation 

For Computers

If you have access to Software Center (PC) or Self Service (Mac), search for Global Protect, click Install, and follow the instructions from there.

OR

  • Go to gp.humboldt.edu and enter your HSU credentials. 

  • Select an agent to download based on your operating system.

  • Run the agent/installer and follow the instructions.

For Mobile Devices

  • Go to the App or Play store and search for GlobalProtect by Palo Alto Networks.

  • Install that app

GlobalProtect - Start VPN Session

  • On Windows systems, the GlobalProtect application icon will be in the lower right system tray. Click once to open.

Image of GlobalProtect icon in system tray

  • Enter the portal address gp.humboldt.edu and Click Connect

Image of GlobalProtect login. Click Connect button.

  • Enter Username and Password and click Sign In

Image of Sign In window. Enter Username and Password and Click Sign In

  • A Duo authentication request will be sent to your Duo default device, typically your mobile phone. Click on Approve on the Duo request to continue.
  • GlobalProtect will show you have successfully connected

Image of GlobalProtect showing Connected

 

NOTE: For security reasons, please be sure to always disconnect when you are finished with your VPN session.

If you encounter any difficulties, wish to provide feedback on the instructions, and/or request assistance please submit a HELP Ticket.

https://hsu-forms.humboldt.edu/techhelp/its-support-request-form

If you are a member of the Duo Multi-factor authentication service, you may need to update your default device to a mobile phone, as Global Protect VPN will only send a request to the default device. To update this setting visit this guide (https://guide.duo.com/manage-devices)

 

 

Need Help?



 Self-Service Troubleshooting

Call (707) 826-4357

Walk in to Library 101

Help Desk Hours


Monday - Friday 8am - 8pm
Saturday - Sunday 12pm - 8pm

After hours emergencies:
Call UPD at 826-5555

System Status

Status System Est. resolution
Experiencing Problems Mapped File Shares Losing Connection 01-24-20 5:00pm