its ticketing system Working

System: 
ITS Ticketing System
Status: 
Working
Issue start: 
Friday, June 19, 2020 - 11:32am
Estimated resolution time: 
Monday, July 20, 2020 - 9:00am
Comments: 
07-20-20 10:19am
   We have implemented a fix to the system that should eliminate the "error" emails some folks are receiving from KBOX.

07-03-20 1:04pm
   We continue to work with the vendor to resolve this issue. If you do receive this error, please call the help desk (707) 826-4357 and we can update the ticket for you and investigate why you received the error message.

06-26-20 2:14pm
   The vender is continuing to investigate the issue. If you do receive this error, please call the help desk (707) 826-4357 and we can update the ticket for you and investigate why you received the error message.

06-19-20 11:32am
   Some folks responding to Help tickets via email are getting messages returned with the following error: "User is not allowed to update the ticket." We are working with the Ticketing system vendor to resolve the issue.