Jamf Cloud Working

Submitted by jra1 on February 17, 2021 - 3:12pm
System: 
Jamf Cloud
Status: 
Working
Issue start: 
Friday, February 19, 2021 - 9:00pm
Estimated resolution time: 
Saturday, March 27, 2021 - 12:00pm
Comments: 
03-27-21 1:36pm
   Jamf Self Service categories are now working correctly after Jamf upgraded our Jamf Pro Cloud instance to 10.28.0.

03-25-21 4:56pm
   Jamf will be updating our Jamf Cloud instance starting Friday night at 9PM until Saturday Morning at 12PM. The update includes a fix to our Self Service issue that we have been experiencing for the past month.

03-05-21 2:26pm
   We are currently waiting on a fix to the Self Service app issues with Jamf Cloud. Jamf has created a "Product Issue" and hopes to have the problem fixed in the next release of Jamf Pro Cloud. If you are experiencing the missing categories issue with Self Service, you can use the Search box to search for what you are looking for as a workaround. Next status update on 3/12/2021.

02-23-21 12:47pm
   Jamf Support is still investigating the Self Service app issues with Jamf Cloud. Next update will be tomorrow 2/24/2021 at 12 PM.

02-22-21 12:45pm
   We are working with Jamf Support on the Self Service Macintosh app issue with Jamf Cloud. The categories are still missing from Self Service on some computers, but Self Service policies/installations still work on those affected. Next update will be tomorrow 2/23.2021 at 12PM.

02-20-21 3:44pm
   After the Jamf upgrade maintenance period ended, we started our initial testing and found an issue with the upgraded Self Service application. On some systems the categories are missing from Self Service. However, the Self Service application shows what is available to the Mac, and things install without issue. We have filed an incident ticket with Jamf Support and we are waiting to hear back from them.

02-20-21 1:08pm
   Jamf sent an e-mail stating that they are still working on completing the Jamf Upgrades. Estimated resolution time is 2PM.

02-17-21 3:04pm
   Self Service for Mac and iOS devices will be unavailable from Friday February 19, 2021 at 9PM through Saturday February 20, 2020 at 12PM while the Jamf Cloud is upgraded to Jamf Pro 10.27 by Jamf.