This page explains how to use the Proofpoint Spam Protection Daily Report and how to manage your Proofpoint settings, including releasing emails, managing safe and blocked senders, and reviewing quarantined messages.

What is the Spam Protection Daily Report?

Proofpoint works automatically in the background to protect your Cal Poly Humboldt email by blocking spam, phishing attempts, and malicious attachments. To ensure you stay in control of your mail, you will receive a Spam Protection Daily Report whenever messages intended for you have been quarantined.

This report allows you to:

• Monitor Accuracy: Quickly review messages to ensure legitimate emails weren't accidentally blocked.
• Take Action: Decide if a message should be released to your inbox or if the sender should be permanently allowed or blocked.
• Manage Your Account: Use the blue Manage My Account buttom to log into the full Proofpoint web app for advanced settings.

Actions You Can Take

Under each quarantined email, you will see a row of four buttons:

• Release: Delivers the email to your inbox immediately.
• Allow Sender: Delivers the email and adds the sender to your Safe Senders List so future emails are never blocked.
• Block Sender: Ensures all future emails from this specific address are automatically blocked and move to quarantine.
• Delete: Removes the notification from your digest and deletes it from your quarantine folder

Note: Quarantined emails are automatically deleted after 30 days if no action is taken.

How to Manage Your Proofpoint Account

To manage your Proofpoint settings:

1. Go to my.humboldt.edu
2. Select Tools
3. Choose My Quarantined Email

Selecting My Quarantined Email opens the Proofpoint web application. If prompted, log in using your campus email address and authenticate with Duo.

What You Can Do in the Proofpoint Web App

From the Proofpoint web application, you can:

• Review emails currently in quarantine
• Delete quarantined emails
• Release quarantined emails
• Mark emails as Not Spam
• Add senders to your Safe Senders List or Blocked Senders List
• Request a current Spam Protection Daily Report
• Request an email containing your Safe Senders and Blocked Senders lists

Using the Quarantine Folder

Select Quarantine to view all emails currently being held.

From this view, you can search for specific messages and take actions such as:

• Release
• Release and Approve (also shown as “Release and Allow Sender”): Adds sender to your Safe Senders list.
• Allow Sender
• Block Sender
• Block Domain
• Block and Delete
• Delete

Allow List / Block List

From Settings, you can manually add email addresses or domains to your Allow List or Block List. This gives you more control over which messages reach your inbox.

Managing Departmental Email Accounts

If you manage a shared or departmental email account (e.g., dept-name@humboldt.edu), you will notice the process is slightly different. Because delegated users cannot sign into the Proofpoint portal as the shared account, we have simplified how these accounts handle "Bulk" or "Low Priority" mail.

How it Works for Department Accounts:

• Automatic Delivery to Spam: To ensure delegates can see filtered mail without needing a separate login, Proofpoint is configured to deliver "Low Priority" and "Bulk" messages directly to the departmental account’s Spam folder in Gmail.

• Reviewing Mail: If you are expecting a newsletter or automated report for a shared account, simply check the Spam label in that account's Gmail sidebar. You can "unspam" legitimate messages there as you normally would.

• High-Security Protection: To protect the University, high-risk threats and phishing attempts are still blocked entirely by Proofpoint and will not appear in the Spam folder.