Duo

All users of HSU Information Systems will soon be required to use multi-factor authentication.

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication (MFA) is the process in which a person accesses a computer system or application and must prove they are who they say they are by using two forms of authentication to log in, such as (1) something they know, (2) something they have, or (3) something they are.

What can you use to log in?

You can use either the Duo Mobile App, a Hardware Token, or (if you use a Macbook) TouchID to log in with Muli-factor authentication (MFA). We recommend having two devices with one acting as a backup. You can have two smart devices, like a phone and a tablet, or one smart device and a hardware token

Just like your bank requires you to confirm that you are you by sending a text or call, DUO does the same thing for your HSU account. By adding this important extra security layer for everyone at HSU, we can prevent ransomware and many other hacking attempts. 

The CSU provides a license to DUO to enable us to implement this requirement. Below are some helpful tips for working with DUO:

  • Make sure you have more than one second factor set up, like a token or your desk or home phone, in case your main second factor fails
  • If you have a smart phone set up as your second factor and are upgrading your phone, use DUO Restore to update your settings
  • Click "Remember me for 6 days" if you're going to be working for a while. Note that, if you've changed your DUO settings to "Automatically send this device a Duo Push", you may not be able to access this setting. If you reset your When I log in setting to "Ask me to choose an authentication method", you'll be able to access it again.
  • Add as many devices as you need and edit them as you need