All users of HSU Information Systems will soon be required to use multi-factor authentication.

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication (MFA) is the process in which a person accesses a computer system or application and must prove they are who they say they are by using two forms of authentication to log in, such as (1) something they know, (2) something they have, or (3) something they are.

What can you use to log in?

You can use either the Duo Mobile App, a Hardware Token, or (if you use a Macbook) TouchID to log in with Muli-factor authentication (MFA). We recommend having two devices with one acting as a backup. You can have two smart devices, like a phone and a tablet, or one smart device and a hardware token

Just like your bank requires you to confirm that you are you by sending a text or call, DUO does the same thing for your HSU account. By adding this important extra security layer for everyone at HSU, we can prevent ransomware and many other hacking attempts. 

The CSU provides a license to DUO to enable us to implement this requirement. Below are some helpful tips for working with DUO:

  • Make sure you have more than one second factor set up, like a token or your desk or home phone, in case your main second factor fails
  • If you have a smart phone set up as your second factor and are upgrading your phone, use DUO Restore to update your settings
  • Click "Remember me for 12 hours" if you're going to be working for a while. Note that, if you've changed your DUO settings to "Automatically send this device a Duo Push", you may not be able to access this setting. If you reset your When I log in setting to "Ask me to choose an authentication method", you'll be able to access it again.
  • Add as many devices as you need and edit them as you need

On your mobile device 

Go to your phone’s App Store (Google Play Store or Apple App Store). Search for “DUO mobile”, download and install this App. In the Apple App Store, it looks like this:

Duo screenshot

Once installed on your mobile device, you may need to allow Notifications (helps a lot when using DUO):

Duo screenshot

Touch Add account, or New:

Duo screenshot 

 Allow access to the phone’s Camera:

Duo screenshot 

Work through until you see the camera waiting. 

Next you need to add this mobile device to your HSU DUO login using a web browser on a computer.

On a computer you are able to sign into

Open a website that requires DUO, like http://my.humboldt.edu 

If it just opens to your portal (after typing your password), then try a different web browser that has not been used that day. For example, if you are using Google Chrome, open Firefox and go to the HSU web site. 

Skip ahead for existing DUO users.

For new DUO users: you should get a “Start setup” screen:

Duo screenshot 

Select mobile phone:

Duo screenshot 

Choose what brand:

Duo screenshot 

Skip to continue for new users.

For existing DUO users: Once you get to a place where the DUO console is, click “Add a new device.”

Duo screenshot 

You will need to authenticate over an existing device:

Duo screenshot

Select what type of device to add (most likely a Mobile phone in this case):

Duo screenshot

Enter your phone’s number:

Duo screenshot 

And verify…:

Duo screenshot 

Select the brand of phone (HONK if you have a Windows Phone!):

Duo screenshot

You should already have the app waiting, so click “I have Duo Mobile installed”:

Duo screenshot 

Point your phone’s camera at the QR code:

Duo screenshot

Alright! Your device should be added:

Duo screenshot

To update these settings, visit this guide https://guide.duo.com/manage-devices

Need Help?

 Self-Service Troubleshooting

Call (707) 826-4357

Walk in to Library 101

Help Desk Hours

Weekdays: 8am-8pm
Weekends: 12pm-8pm

After hours emergencies:
Call UPD at 826-5555

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