Duo
All users of Humboldt Information Systems will soon be required to use multi-factor authentication.
What is Multi-Factor Authentication (MFA)?
Multi-factor authentication (MFA) is the process in which a person accesses a computer system or application and must prove they are who they say they are by using two forms of authentication to log in, such as (1) something they know, (2) something they have, or (3) something they are.
What can you use to log in?
You can use either the Duo Mobile App, a Hardware Token, or (if you use a Macbook) TouchID to log in with Muli-factor authentication (MFA). We recommend having two devices with one acting as a backup. You can have two smart devices, like a phone and a tablet, or one smart device and a hardware token
Just like your bank requires you to confirm that you are you by sending a text or call, DUO does the same thing for your Humboldt account. By adding this important extra security layer for everyone at Humboldt, we can prevent ransomware and many other hacking attempts.
The CSU provides a license to DUO to enable us to implement this requirement. Below are some helpful tips for working with DUO:
- Make sure you have more than one second factor set up, like a token or your desk or home phone, in case your main second factor fails
- If you have a smart phone set up as your second factor and are upgrading your phone, use DUO Restore to update your settings
- Click "Remember me for 6 days" if you're going to be working for a while. Note that, if you've changed your DUO settings to "Automatically send this device a Duo Push", you may not be able to access this setting. If you reset your When I log in setting to "Ask me to choose an authentication method", you'll be able to access it again.
- Add as many devices as you need and edit them as you need
- For support, contact the ITS Help Desk in the Library, at 707-826-4357 or via email at help@humboldt.edu
Getting DUO set up on your Mobile Phone
Getting DUO set up on your Mobile Phone
Go to your phone’s App Store (Google Play Store or Apple App Store). Search for “DUO mobile”, download and install this App. In the Apple App Store, it looks like this:
Once installed on your mobile device, you may need to allow Notifications (helps a lot when using DUO):
Touch Create account, Set up account, or Use a QR Code:
Allow access to the phone’s Camera:
Work through until you see the camera waiting.
Requesting DUO for your account
Requesting DUO for your account
Next you need to enroll in Duo and then add this mobile device to your Humboldt DUO login using a web browser on a computer.
From the Humboldt Portal
- Click on Account Settings from the Tools dropdown at the top of the myHumboldt page.
- Go to Requests-> Request Access (check include self if you are an employee)
- Choose DUO Multi-Factor Authentication (leave dates as permanent)
- Scroll to the bottom and make sure you submit
- Exit all the way out of your browser or switch to another browser
Linking your DUO account to your Mobile Phone
Linking your DUO account to your Mobile Phone
On a computer you are able to sign into
Open a website that requires DUO, like http://my.humboldt.edu
If it just opens to your portal (after typing your password), then try a different web browser that has not been used that day. For example, if you are using Google Chrome, open Firefox and go to the Humboldt web site.
Skip ahead for existing DUO users.
For new DUO users: you should get a “Start setup” screen:
Select mobile phone:
Choose what brand:
Skip to continue for new users.
For existing DUO users: Once you get to a place where the DUO console is, click “Add a new device.”
You will need to authenticate over an existing device:
Select what type of device to add (most likely a Mobile phone in this case):
And verify…:
Select the brand of phone (HONK if you have a Windows Phone!):
You should already have the app waiting, so click “I have Duo Mobile installed”:
Point your phone’s camera at the QR code:
Alright! Your device should be added:
To update these settings, visit this guide https://guide.duo.com/manage-devices