About ITS

Our Mission

Our Mission

We are here to support the learning, teaching, research/creative activities, service, and operational computing needs of Humboldt State University (HSU) students, faculty, and staff. Our goal is to provide consistent, high-quality service that enhances the campus community’s effectiveness in carrying out HSU’s mission while maintaining control over the cost of that service.

Best Practices

Best Practices

  • We will adopt an “early follower” strategy, implementing proven or established technology within our existing information technology environment.
  • We will follow the best practices of the industry and our peer institutions, recognizing the unique challenges faced by educational institutions.
  • We will avoid striking out on our own and reinventing wheels, instead bringing the community together around existing solutions and working cooperatively with other institutions.
  • We will adopt the “Concept of One”: Do it once. Do it right. Use it everywhere.*

Our Vision

Our Vision

  • We will be technology leaders and technical innovators, both within HSU and across the California State University System (CSU). We will continuously gauge our work’s alignment with campus needs, priorities, and resources. We will anticipate and efficiently manage change.
  • We will first focus our efforts on deploying technology that is useful across the largest possible set of users, who can then serve as the foundation and building blocks for more specialized services. We will ensure that it is secure, stable, reliable, robust, well-documented, and easy to integrate with existing systems.
  • We will constantly review and improve every aspect of our organization and the resources and services that we offer.
  • We will nurture campus relationships by considering the needs of our clients first, through actively listening, and by freely sharing our own knowledge.
  • We will provide professional fulfillment and growth for our employees, and will provide an interpersonally tolerant, diverse, and welcoming workplace environment.
  • We will develop strategies to use this infrastructure to advance Humboldt's vision as an institution that values diversity, accessibility, and a culture of social and environmental responsibility.

Service

Service

  • We are dedicated to ensuring that we meet the needs the campus community expects and deserves for reliable, efficient, and well-managed technologies.
  • We are committed to continually reviewing and improving our internal practices in order to deliver the best service possible across the entire HSU community.
  • We are committed to the highest level of integrity in all our relationships with our clients.