ITS Benchmarks

ITS has selected the following set of benchmarks as being of potential interest to campus users. More benchmarks will be added over time but, in the meantime, if there are other ITS performance measurements you'd like to see, please let us know via the Technology Help Desk

Use the quicklinks below to jump to individual sections of the table.

 
Information Security
MeasurementGoalGraph
Number of accounts locked by monthSteady or declining numbersAccount locked by month
Training sessions assigned/completedReduce number of overdue sessions/ repeat victims of phishing attacksInformation security sessions assigned
Incident types over time Incident types over time
Labs & Smart Classrooms
MeasurementGoalGraphs
Rooms with more than 7  trouble tickets per room.
Goal:  80% of rooms with fewer than 7 tickets per semester.
 
Currently:  91% meet this goal.

Most Ticketed Rooms Spring 2018 

9% of the 194 supported rooms have 7 or more tickets created during the Fall 2017 semester.
 
The average number of tickets per computer per location.
Goal:  80% of rooms with fewer than 3 tickets per semester per computer
 
Currently, 90% meet this goal.

Most Ticketed Computers Spring 2018

To identify the highest return on effort, this statistic captures issues per computer per location. 10% of 194 rooms show a high number of issues.

The number of instructor stations that boot in <100 seconds
Goal:  100% of instructor stations boot in under 100 seconds.
 
Currently:  30% meet this goal.

 Boot Times for Instructor Stations for Fall 2017

Boot time is calculated from power-on to a browser displaying a web page. 

In summer 2017, Windows-based Lab & Classrooms computers were upgraded to Windows 10 for security reasons. This change increased the boot to login speed for workstations.

We are actively pursing ways to improve boot times by looking into settings and configuration changes, along with possible future Microsoft updates, etc. Performance has improved since the time this data was collected; new data will be collected in the coming months.

OBI

MeasurementGoalGraph
OBI and data availability
OBI data available 99% of the time.
 
Currently, OBI data is available 98.2% of the time.
 OBI metrics
Pay-for-Print
 Measurement Goal Graph
Pay-for-Print page counts
Steady or declining use of paper.
 
Pages per student

Numbers for 2009/10 apply only to interdisciplinary labs; from 2010/11 onwards, the numbers also include departmental and other HSU labs

Pages used per semester student headcount
 

 Pages versus headcount

Numbers for 2009/10 apply only to interdisciplinary labs; from 2010/11 onwards, the numbers also include departmental and other HSU labs
Project Office
MeasurementGoalGraph
On-time project delivery
70% of projects  maintain on-time status.

Active projects

Project timeliness is measured for all active projects as well as whether closed projects were delivered on schedule.
Project completion status
70% of projects are closed on time.
 

Closed projects

Project timeliness is measured for all active projects as well as whether closed projects were delivered on schedule.
System Administration
MeasurementGoalGraph
Data Center power usage
Reduce overall power usage and number of physical servers through virtualization while increasing services offered

data center servers

Storage footprint
Reduce local storage footprint by taking advantage of cost efficient cloud resources.
On-campus vs cloud storage footprint
Telecommunications & Network Services
MeasurementGoalGraph
Wireless access points on campus
Sufficient coverage across campus
Wireless access points
Wireless device types supported
 
Mobile devices
User Support
MeasurementGoalGraph
Self-service applications available for installation on Windows PCs94 self-service applications availableNot all applications are available on all computers
Self-service applications available for installation on Macs108 self-service applications availableNot all applications are available on all computers
Number of walk-in or phone support contacts at the Technology Help DeskSet a baseline to get a better understanding of changing  Technology Help Desk demands to assist in staffing appropriately for peak and low times.Support contacts at the Help Desk
Distribution of different types of support request at the Technology Help DeskSet a baseline to get a better understanding of the changing Technology Help Desk demands ti assist in staffing the call center and help desk appropriatelySupport request distribution